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MasterCard Global Service®

        MasterCard Global Service provides worldwide, 24-hour assistance with Lost and Stolen Card Reporting, Emergency Card Replacement and Emergency Cash Advance.

        Call MasterCard Global Service immediately to report your card lost or stolen and to cancel the account. If you need to make purchases or arrange for a cash advance, with your issuer’s approval, you can receive a temporary card the next day in the United States and within two business days almost everywhere else. Remember, if you report your card lost or stolen, you will not be responsible for any unauthorized transactions on your account. When abroad and in need of assistance, call the relevant toll free number to reach a specially trained MasterCard Global Service Representative ready to help you 24 hours a day, 365 days a year, in any language.

Some of the key freephone MasterCard Global Service telephone numbers are:

Australia : 1-800-120-113
Austria : 0800-21-8235
Portugal : 0800-8-11-272
France : 0-800-90-1387
Germany : 0800-819-1040
Spain : 900-97-1231
Hungary : 06800-12517
Ireland : 1-800-55-7378
United Kingdom : 0800-96-4767
Italy : 800-870-866
Mexico : 001-800-307-7309
Netherlands : 0800-022-5821
Poland : 0-0800-111-1211
United States (including all 50 states, the District of Columbia, the U.S. Virgin Islands and Puerto Rico) and Canada 1-800-MC-ASSIST (1-800-622-7747)

        For additional information, or for countryspecific toll free telephone numbers not listed above, visit our Emergency Services or call the United States collect at 1-636-722-7111.


        In the United Kingdom, contact your card issuing bank directly for account information. When traveling outside the U.K., call MasterCard Global Service to access your card issuer for account information or to access any of your card benefits.


        Visit our ATM locator to find the location of your nearest ATM in the MasterCard ATM Network accepting MasterCard®, Maestro®, and Cirrus® brand cards. Cash can be obtained at over 1 million ATMs and other locations worldwide. To use ATMs worldwide, be sure you know your PIN (Personal Identification Number) before you travel.

Lost or Stolen Card?

For countries listed below, the Toll-free numbers
for assistance are as follows:

Indonesia : 001803-1-887-0623
Malaysia : 1-800-804594
Philippines : 1-800-1-111-0061
Singapore : 800-1100-113
Thailand : 001-800-11-887-0663

Alternatively, place an international call from anywhere in the world to 1-636-722-7111.